Privacy Policy

1. Information We Collect

We collect the following categories of information:

1.1 Information You Provide Directly

When you create an account or communicate with us, we may collect:

• Full name
• Email address
• Account username
• Authentication credentials (stored in hashed form)
• Support communications and correspondence

1.2 Usage and Log Information

We collect information about how you use our Services, including:

• API usage logs
• Query content submitted to the platform
• Timestamps and operational metadata related to requests

Important: Usage logs and query content are not linked to individual user identities.

1.3 Automatically Collected Information

We automatically collect certain information when you use our Services:

• IP address
• Device and browser information
• Session identifiers

This information is collected for authentication and security purposes. We do not use cookies or similar technologies for advertising or cross-site tracking.

2. How We Use Information

We use the information we collect for the following purposes:

• Provide, operate, and maintain the Services
• Authenticate users and secure accounts
• Process API requests and queries
• Communicate with users regarding support or service-related matters
• Monitor and improve performance, reliability, and security
• Comply with legal obligations

We do not use personal information for advertising purposes.

3. Sharing of Information

We do not sell your personal information. We may share information in the following circumstances:

3.1 Service Providers and AI Providers

Query content may be transmitted to third-party AI providers solely to fulfill user requests. These providers are contractually obligated to handle information in accordance with our privacy standards.

3.2 Legal and Regulatory Requirements

We may disclose information if required by law, court order, or valid governmental request, or to protect our rights, property, or safety.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, information may be transferred to the acquiring entity, subject to confidentiality obligations.

4. Data Retention

We retain personal information and usage data only for as long as necessary to:

• Provide and maintain the Services
• Meet legal, accounting, or operational requirements

When information is no longer needed, we delete or anonymize it in accordance with our data retention policies.

5. Account Deletion and User Rights

You have the right to:

• Deletion of your account
• Deletion of associated personal information
• Access to or correction of your personal information

To exercise these rights, please contact us at contact@qveris.ai.

6. International Data Transfers

Your information may be transferred to and processed in countries outside your jurisdiction, including the United States. We rely on standard contractual clauses or equivalent legal safeguards to ensure adequate protection of your information.

7. Security

We implement reasonable administrative, technical, and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. Your continued use of the Services after such changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: contact@qveris.ai